Anthony is an experienced executive leader. Over the span of four decades, he has honed his skills in creating strategic vision and operational execution that has resulted in sustained growth and financial success. He has held the positions of CEO, COO, and CFO which have provided him with experiences and tools to achieve focused sustainable success.
From his career start at a Fortune 100 company, Anthony understood the need for a symbiotic relationship between the organization’s human, financial, and operational issues. Accordingly, he has successfully grown and/or turned around companies in the service, manufacturing, and the healthcare industries.
In order to turn around a multi-location architectural practice, a manufacturing OEM conglomerate, and a group dental practice, Anthony closely worked with owners and management to identify and prioritize success factors that would lead to improved operational performance and financial stability . This collaborative approach provides the basis for a coordinated joint alignment.
In his most recent past, he successfully transitioned a financially and operationally distressed family-owned group dental practice into,now what is considered, the dental practice leader in Wisconsin. The transformation included recruiting and leading a high-performing leadership team. Driven by his vision, the practice engaged Press Ganey, the leader in patient satisfaction, and used the survey results to guide changes that improved the practices reputation and overall patient acceptance. He guided the increase in mean score from the low seventies to achieving mean scores of 90 and above in nearly all 14 clinics. The practice was also an early adopter of patient satisfaction transparency by posting clinic and dentist scores along with patient comments on its website. In doing so, the practice was recognized with the Press Ganey inaugural Transparency Award along with five other healthcare leaders, including The Cleveland Clinic, Mayo Clinic to name a few.
Anthony’s strategic vision guided the practice to become accredited by The Accredited Association for Ambulatory Health Care (AAAHC) as a dental home organization, meaning the practice delivers comprehensive, continually accessible, coordinated care. The accreditation along with patient satisfaction enhanced the dental practice’s reputation and was the engine to growing the practice from the original six locations to the current fourteen locations with 100 full-time multi-specialty dentist serving 220,000 Wisconsin patients.
Anthony’s current focus is to apply his knowledge and extensive experience into working with entrepreneurs and management leadership to improve their respective organization’s performance, encompassing culture, operations, financial, and both human and capital management. Anthony welcomes engaging with owners and management to explore ways to work together and achieve new heights.
Nancy’s extensive experience over the last 40 years in the dental industry include team leader, management, treatment coordinator, recare facilitator, collections expert, marketing coordinator, lecturer, team trainer, analyzing the systems of a practice and as a buyers advocate. She offers workshops for your business team and managers. With a strong focus on an administrative skill set combined with an NCCP Level II coaching certification, she is a valuable resource for her clients.
Coupled with her extensive knowledge and experience, Nancy has written numerous articles, co-authored a book published in 2006 and continues to lecture across North America (USA & Canada) Bahamas and Bermuda. Once you ‘experience’ her presentations, you will understand her passion for dentistry. As a strategic analytical coach, Nancy provides on-site comprehensive practice assessments by methodically uncovering areas of enhancement allowing her clients to maximize their potential in achieving their desired goals.
Nancy brings a spirit of optimism, energy and her enthusiasm for dentistry. Nancy is naturally motivated to be at her very best. This is evident by her drive and commitment to the clients she has the pleasure of working with. Since 1977 she has worked through the ever changing face of dentistry and is confident in her ability to uncover your practice potential. Speaking is her true passion which is evident at her presentations.
Wendi is a dental hygienist with a bachelors degree in oral health care promotion and an adjunct clinical instrumentation and radiography lab instructor at Oakland Community College. Her dental career has spanned 40 years… both as a dental assistant and a dental hygienist and educator. Most recently, she partnered with KLAS Solutions as a dental hygiene coach, implementing systems necessary for every dental practice to reach its full, healthy practice potential.
She is an active member of the Wayne County Tobacco-Free Coalition which promotes awareness of tobacco use prevention and cessation and has done extensive research in the use of hookah tobacco. Wendi also provides classes for Radiography for the Dental Auxiliary.
With over 35 years of dental experience, she started in dental when dental insurance came into existence because of her medical billing experience. She has had the privilege to coach and manage several cutting-edge, state-of-the-art dental offices from a single dentist to a 10 doctor practice with multiple specialties.
She has consulted for several offices, is a member of AADOM (American Association of Dental Office Managers), NLP Training (Neuro Linguistic Programing), Dale Carnegie Training. Training Assistant with Dale Carnegie, with a psychologist in two offices, and with hypno-therapists are also part of her dental expertise.
On a personal note – She has three beautiful daughters that are married and three grandsons and one granddaughter. Two of Chris’ daughters are in the dental field (one administrator and one dental assistant), a sister as a dental administrator, and a niece as a dental administrator. Hobbies: pine needle art, painting, making jewelry, canning, cooking, and mule riding.
April began her dental career in 2005. Before traveling the country as a practice management advisor and team coach, she entered the field as a certified dental assistant, and later graduated from dental hygiene school with honors in 2012.
During her clinical career she worked in a family-owned contemporary general practice where team communication and education were of the highest priority and has also worked for a nationally known periodontal practice where she developed the idea for a hands-on hygiene study club. Working clinically, she learned the importance of building strong trustworthy relationships with her patients and team. Her unique ability to relate to teams has made her a successful practice advisor.
April has skillfully guided teams to increase their case acceptance, increase overall production, and create amazing new patient experiences. Her contagious energy, enthusiasm, and optimism have catapulted practices and their teams to not only meet their goals but exceed them. She is truly passionate about building your dream team and practice by implementing proven systems and teamwork.
April loves what she does and believes that every position in dentistry is more than a job. It is extremely rewarding to her when a team comes together to celebrate their successes, large and small. April enjoyed getting to know her patients and working with them on a personal level. She will use that same passion to teach your entire team how to communicate with each other so you can have more confidence working as a team and with your patients. As a result, it will motivate your patients to accept the treatment that will meet their goals and refer other patients to your practice.
April and her family grew up in Ohio but are now Michigan natives. Go Buckeyes! They have two children and are first-time puppy parents to a “Westie.” Their daughter will graduate in 2021 from college with an honors degree in finance and accounting. In the summer you can find them cheering on their son at his little league baseball games. Her interests are health and wellness, trying new recipes, and working on home renovations.
Tera Wilson is a Registered Dental Hygienist and Senior Certified HR professional with a bachelors degree in Organizational Management. She began her dental career in 1997 as a dental assistant/receptionist and earned her hygiene license in 2009. She then transitioned to a practice management role, including Chief Operations Officer of a large Federally Qualified Health Center.
Her experience includes private practice, large group practices with multiple sites, and working with specialty providers. Most recently, Tera has joined the KLAS Solutions team as a Business and Clinical Coach. Tera believes that each practice is unique. She is passionate about partnering with teams to develop and achieve their financial, business, and clinical goals.
Tera resides in Milwaukee, Wisconsin with her husband, two children, and Mini Goldendoodle, Apollo.
Brenda has been actively involved in the dental profession for over 30 years as a Coach, Practice Manager, Dental Assistant and Dental Sales Representative. She received her Dental Practice Management Certificate from New York University.
Brenda is passionate about helping team members thrive in their areas of expertise so that their natural abilities and talents are maximized. Through open, honest, empathetic communication, she is able to persuade, motivate and empower team members to achieve optimal results!
Brenda activates thoughts into action. She drives the confidence in others that make them believe they will be better. Her inspiration is to challenge the status quo that forces teams to look beyond their current situations and to raise their standards to a higher level—to provide 5- Star customer service to all their patients.
When Brenda is not working with clients, she enjoys family time with her husband and 3 children. She also enjoys traveling, cooking and preparing engaged couples for their marriage, as part of the Marriage Prep team at her church.