Assistant Coaching - Success Story
What are the most important characteristics of an excellent dental assistant?
A competent Dental Assistant can greatly increase the efficiency of the dentist in the care that is being delivered and is considered an invaluable member of the dental team. They must have strong communication skills and enjoy working with their hands as well as their minds. The duties of a dental assistant are among the most comprehensive and varied in the dental office, performing many tasks, requiring both interpersonal and technical skills and sometimes all at the same time.
The dental assistant becomes a critical link between the patient and the dentist before, during, and after treatment. The dental assistant’s ability to anticipate the needs of the dentist in any procedure, and to act upon them promptly, is also an important factor, that allows the practice to increase its speed in treating patients, without compromising the quality of care effectively and efficiently.
4 key qualities of an EXCELLENT Dental Assistant are:
- Well Organized : This is key to becoming a successful dental assistant. This is relatively easy to learn. Being organized will make everyday tasks at hand become more efficient and effective with less stress. It is not easy to be a multi-tasker, however it is an essential quality to being an excellent Dental Assistant. KLAS SOLUTIONS has developed unique dental assistant training techniques to help train and assist in this area.
- Social Skills : Dental Assistants need to be comfortable speaking face to face with every patient throughout the day. Educating the patient on their oral health needs is essential to patient care. Being personable and delivering information in an educated manner, to sometimes anxious patients, is a very important quality that relates to the success of case acceptance.
- Attention to Detail : This would include focusing on the presence of your work-space, proper documentation, maintaining the sterilization area and equipment, setting up treatment rooms for daily procedures and making sure they are completely set up properly. Nothing is more frustrating to a Doctor than sitting down to start a procedure and… No hand-piece. Proper dental assistant training will help you plan ahead so that you can succeed in your role. When we are prepared for a procedure that procedure will move along smoothly.
- Professional Approach : The goal is to deliver a WOW” experience to all our patients at every visit. When that approach is instituted by the practice, we all win. When a practice embraces professionalism, the perceived value by the patient is, “I received a WOW experience. ” This experience starts from the exact moment in which we greet our patient to the treatment room, to the moment we escort the patient to the administrative team. A patient is judging how this process is handled. It can either leave your patient with the thought of how organized and smooth it all went or… wondering if we really know what we are doing. Our dental assistant training is always on site in order that we can clearly understand the practice flow. KLAS Solutions dental coaches will provide the skills and systems to have an effective/efficient assistant program.
Dental Assistants have varied responsibilities and are paramount on the success of the doctor and the office. We want assistants to love their profession. Our dental assistant training increases their knowledge through education, hands on experience and involvement with a professional organization.
Hygiene - Success Story
Your dental hygiene team is the heartbeat of your dental practice, and one of the most important services you offer patients. Investing in quality dental hygiene coaching for your dental team can make the difference between mediocre and exceptional perio programs.
At KLAS Solutions, our goal is that no patient with gum disease is ever left behind, and achieving this requires the teams of the best hygiene systems in Michigan to develop additional skills beyond their ability to deliver tooth cleaning.
The Hygienist-Patient Relationship
The relationship between a dental hygienist and their patient is an intimate one. Patients may see their hygienist just a few times each year, but the relationship is built on trust. Multiple studies exist that verify the importance of dental/patient relationships, and while most focus on chairside manner, a number of these also highlight the importance of communication. With expert dental hygiene coaching, your hygienists can learn to make eye contact, take a personal interest, and provide a warm and welcoming environment for each patient.
Increasing Case Acceptance
Dental hygiene coaching will empower your dental team to increase treatment plans and case acceptance, by training them to :
- Present a routine, six-point periodontal probing to the patient, and emphasize the importance of this step;
- Introduce the use of cutting-edge technology and therapeutic treatments such as Arestin, the use of intra-oral cameras, and oral ID;
- Guide patients to make independent health decisions, without basing their dental health solely on their dental insurance benefits.
By attending our hygiene programs, to enhance your hygiene systems in Michigan, or inviting us to your practice location to train your team, your patients will be better able to understand their risks for periodontal disease and its relationship to overall systemic health. By establishing consistent and effective communication protocols with patients, you can ensure patents have the confidence, trust and motivation to accept recommended treatments.
Presenting a United Front
Training in the methods of effective perio programs enables your hygienists to play a vital role in case presentation and acceptance. Hygienists are adequately qualified to pre-diagnose decay, spot signs of periodontal disease and failing restorations, and recommend other interventions like sleep apnea treatments and cosmetic dentistry.
In addition to generating their own work, hygienists can play a vital role in filling the dentist’s schedule with high-level care. Active co-diagnosis for perio and restorative procedures make a dentist’s job easier and less stressful, and allows the dentist to focus on a high level of client and clinical care.
We coach your team to “Prompt the Doctor” when he or she enters the room, and to report their conversation with the patient in the patient’s presence to encourage “Patient Overhear.” This presents a united front that promotes trust in your practice. Psychologists have proved that the more times a patient hears the results of his or her exam, the greater the chance that they will accept a proposed treatment plan.
Reasons to Implement Dental Hygiene Coaching
Your hygienists are expected to both provide excellent care, while at the same time generating a profit for the practice. The production from a well-run and competent hygiene department contributes enormously to the financial success of your dental office.
Some benefits of coaching include giving hygiene teams the confidence to :
- Enhance their capabilities in perio-diagnosis, enrollment and hygiene systems in Michigan
- Increase their role in the diagnosis and implementation of restorative and other supportive therapies
- Develop their ability to keep patients active in recare.
Time management is an issue many hygienists struggle with, which can result in reduced productivity, running over on appointments and dismissing patients too early. Coaching will help your hygiene team to optimize their methods of working to ensure none of these occur.
Optimization of resources is another pain point for many perio programs, but by investing in coaching for your team you can both reduce operating costs and improve service delivery with better use of products.
Improving Your Returns
Dental practices that implement coaching for their perio programs typically enjoy a substantial increase in their monthly hygiene production. If you’re looking for more efficient hygiene-dentist exams, increased restorative treatment revenue, enhanced awareness and a commitment to improving your patients’ health through quality dental care, then this option is for you.
It’s not just your hygienists who benefit from dental hygiene coaching, either, but your entire team can improve their understanding of the etiology of periodontal diseases, personalized treatment options, the consequences of non-treatment, and patient values and motivation.
Get your entire team on the same page, improve their communication skills and foster common values around preventive and therapeutic hygiene care. Your hygiene team has the potential to be the backbone of your practice, building longstanding relationships with patients and helping them to say yes to treatments that will benefit them.
Generating Ongoing Improvements
Hygienists who recognize their employer is investing in them are far more likely to be engaged and motivated to continually improve their skills and performance. This results in increased revenue, improved patient health, more referrals, better time management, and less stress overall. A timely investment in dental hygiene coaching could pay big returns for the patients, the hygienists and your practice.
We deliver coaching services for hygiene systems in Michigan and other states in the U.S. To learn more about our programs, please contact us. An example outline of one of our educational programs is shown below for your convenience.
Program: Radiography for the Dental Auxiliary
Course Description: The lecture portion of the class is based on the theories and principles of dental radiography, including radiation safety and equipment, infection control procedures, film exposure and processing; including analysis and correction of errors. Recognition of anatomical landmarks, interpretation and efficient mounting of radiographs will be evaluated. Paralleling and Bisecting techniques along with an introduction and demonstration of digital radiography will be addressed. The participant will demonstrate competency in exposing, processing and mounting a full set of radiographs.
Lecture: 14 hours
Lab: 1-2 hours completed at the participant’s dental office
Radiography Certificate of Training received upon successful completion of the didactic lecture and lab portion.
Brief History of Radiographs, production of x-ray radiation
Radiation Basics, benefits and hazards, genetic and somatic effects, ALARA concept
Equipment, intraoral film components and steps of manual/automatic processing: chemicals and solutions
Explain and Identify paralleling and bisecting techniques
Digital Imaging Discussion: Indirect and Direct
Guidelines for Infection Control
Normal Anatomy and Film mounting,
Radiographic records, labeling and storage